As Ocitystore.com does not stock the products, the product availability will depend on the supplier guarantees on the availability of the products. However, Ocitystore.com will do everything within its limits to choose suppliers that are reliable and suppliers that offer prompt delivery of the products. In case of non-availability of the products despite taking all the basic precautions by the Company, users shall be notified of the same. You can choose any other product for the same value. If you dont like any listed product you can claim for refund. In that case only the amount that you paid us will be refunded excluding any discount coupon values within 7 business days. The Refund amount will be paid Online by Bank Transfer to the account details given by the user. The users agree to accept such arrangements in good trust.